Over past decade, Armenia’s telecommunications industry has undergone substantial expansion, driven by the increasing demand from various consumer segments including individuals, businesses, business travelers, and other tourists.
Understanding Telecommunication Services in Armenia
The primary telecommunications operators in the country are Team Telecom, VivaCell-MTS, and Ucom. These providers offer a wide range of services, including mobile communication, internet, and fixed-line telephony. With a variety of prepaid and postpaid tariff plans available, users can easily find options that suit their needs, whether for personal, business, or travel purposes.
Getting a SIM Card in Armenia
Acquiring a SIM card in Armenia is a hassle-free process. You can purchase SIM cards at airports, service centers, and even online. To obtain a SIM card, you will need to present your passport and provide a valid address in Armenia. The cost of a SIM card varies depending on the provider and the chosen tariff plan.
Choosing the Right Network and Package
Armenia boasts a well-developed mobile communication, offering extensive 4G coverage and expanding 5G services. Viva-MTS, Team Telecom Armenia, and Ucom provide both prepaid tariffs and postpaid plans to cater to varying business and social contacts.
Please be advised that the information provided is current as of 2024, and may be subject to change as services evolve.
Viva-MTS
As Armenia’s largest telecommunications operator, Viva-MTS provides extensive coverage across the country. The company offers both prepaid and postpaid plans, including options for international roaming, voice calls, SMS, and mobile communication data bundles.
Viva-MTS frequently promotes discounts and exclusive offers, making it a popular choice for both individuals and businesses.
Viva-MTS Unlimited Plans:
Unlim:
Price: AMD 4,500 (approximately $11.70)
Includes: Unlimited internet, 10,000 calls within the Viva-MTS network, 450 minutes to other networks, and 450 SMS.
This 'Unlim' plan has large popularity among Armenian citizens and locals.
Tourist Unlim:
Price: AMD 2,500 (approximately $6.50)
Includes: Unlimited internet, 10,000 calls within the Viva-MTS network, 300 minutes to other networks, and 300 SMS for 15 days.
X (Unlimited Data & Calls):
Price: AMD 5,000 (approximately $13.00)
Includes: 30 GB internet, 10,000 calls within the Viva-MTS network, 3,000 minutes to other networks, and 500 SMS.
Y (Unlimited Data & Calls):
Price: AMD 3,000 (approximately $7.80)
Includes: 20 GB internet, 10,000 calls to Viva-MTS numbers, 1,500 minutes to other networks, and 300 SMS.
Team Telecom Armenia
Formerly known as Beeline, Team Telecom Armenia offers straightforward prepaid and postpaid plans that cater to personal and business customers. Their competitive pricing and bundled mobile communication and internet packages make them a reliable option for local residents and tourists.
Team Telecom Armenia Unlimited Plans:
Be Free Unlim:
Price: AMD 5,000 (approximately $13.00)
Includes: Unlimited internet, 2,000 minutes to all RA networks, USA, Canada, Beeline Russia & Tele2, and 500 SMS.
Be Free 2000:
Price: AMD 2,000 (approximately $5.20)
Includes: 7 GB of data + unlimited data for certain apps, 300 minutes to RA networks, USA, Canada, Beeline Russia & Tele2, and 200 SMS.
Be Free 3000:
Price: AMD 3,000 (approximately $7.80)
Includes: 20 GB of data + unlimited data for certain apps, 1,000 minutes to RA networks, USA, Canada, Beeline Russia & Tele2, and 300 SMS.
Be Free 4000:
Price: AMD 4,000 (approximately $10.40)
Includes: 30 GB of data + unlimited data for certain apps, 1,000 minutes to RA networks, USA, Canada, Beeline Russia & Tele2, and 400 SMS.
Ucom
Ucom is renowned for its customer-first approach, offering a variety of prepaid and postpaid plans with higher data allowances and robust network coverage, particularly in urban areas. Ucom frequently runs promotions on its packages, making it an excellent choice for expats and international business owners looking for affordable mobile communication and internet services.
Ucom Unlimited Plans: High Speed Internet Access
LEVEL UP 2000:
Price: AMD 2,000 (approximately $5.20)
Includes: 7 GB of high-speed internet access + unlimited internet for certain apps, 300 minutes to all local networks, USA, Canada, and 200 SMS.
Level Up 3000:
Price: AMD 3,000 (approximately $7.80)
Includes: 20 GB of high-speed internet access + unlimited internet for certain apps, 1,500 minutes to all local networks, USA, Canada, and 300 SMS.
Level Up 5000:
Price: AMD 5,000 (approximately $13.00)
Includes: Unlimited internet, 3,000 minutes to all local networks, USA, Canada, and 500 SMS.
Level Up 9000:
Price: AMD 9,000 (approximately $23.50)
Includes: Unlimited internet, 6,000 minutes to all local networks, USA, Canada, and 1,000 SMS.
Customer Support and Service Centers
Armenia’s telecommunication providers prioritize customer support, offering multiple helplines for troubleshooting various SIM-related issues. Customer service agents are available 24/7 via phone calls, live chats, or email services. Additionally, self-help options such as online guides, troubleshooting instructions, FAQs, and community forums are readily accessible. For non-native English speakers, bilingual or multilingual support agents are available to assist in your preferred language alongside the official language.
Service centers, located throughout the country including in Yerevan, provide a range of services such as SIM card activation, refill, and troubleshooting, ensuring that customers receive comprehensive support.
Tips for Visitors
It is important to note that the typical business hours for telecommunications service centers in Armenia are usually from 9AM to 6PM.
Public Wi-Fi:
Many public spaces in Yerevan and other major cities offer free public Wi-Fi, making it easy for tourists to stay connected without relying on mobile communication data.
Armenia’s telecommunication services are diverse, affordable, and designed to meet the needs of a wide range of users. Whether you’re a heavy data user, a business, or a casual tourist, the country’s major providers - Viva-MTS, Team Telecom Armenia, and Ucom - offer a variety of unlimited plans designed to match every requirement. Providers also emphasize traditional Armenian hospitality in their customer interactions, ensuring a seamless experience.
Astghik Pepanyan
Client Acquistion